Windows Support Centre Scam

 

Last week I finally received a call from the scam group masquerading as Windows support staff, trying to get me to sign up to a support plan in order to remove viruses they had been notified were on my computer.  Playing along with them, here is how the scam runs.

The caller claims to be from the “Windows Support Centre” and say they have been notified of viruses, malware and spyware on your PC.  They say that your free Microsoft support for Windows has expired and that is why all of these viruses are now on your PC.  To prove the existence of these viruses, they walk you through opening up your computers Event Viewer which logs application and system events.  In the normal course of operation it is expected that the event viewer will show a certain number of errors in Windows services and applications, but they point to these errors and say they are the result of viruses and spyware.  This is a lie.  But the event viewer isn’t easily decipherable by the layman though so its very easy to believe them.

They advise the way to remove these errors is to visit their website and sign up for a support package, one or two years in length, from $199 per year.  The website I was given was http://www.pcsupportcaretoday.com/ but there are a number of them all doing the same thing.  At this point I said I had to take another call and could I have a number to ring them back on.  The lady advised they don’t give out phone numbers due to security reasons.  I asked her if she was serious, does she really work for a company trying to sell me something and there is no way I can ring them?  At this point she hung up.

Other variations on this scam will have the caller asking you to visit sites like www.logmein123.com and enter a code, which then gives them access to your PC.  (Logmein123.com is a legitimate remote support site by the way, but you shouldn't allow anyone but your trusted computer tech to take you there).  Just remember, nobody knows you have viruses on your PC and you should hang up immediately on all cold calling tech support.

 

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